Matkahuolto’s assistance and escort services for disabled and people with reduced mobility are available on our bus services. These services will be provided by Matkahuolto according to their policy. You can read more about the assistance and escort services on Matkahuolto’s webpage.
If a person is unable to travel alone due to his or her disability or reduced mobility, he or she must be accompanied by an escort. The escort may travel free of charge together with the person being assisted if the total length of the route from the point of departure to the destination exceeds 250 km, even if the journey they travel is shorter than that.
Passengers traveling with a guide dog
A guide dog may always travel free of charge with the person being assisted.
Children traveling alone
If a child needs to travel alone without an adult on our bus services, we warmly recommend using the Kids' Travel Pass. It’s a document containing important information, and with this document it’s safe for the child to travel alone.
Read more about the Kid’s Travel Pass >>