Customer service

Customer service telephone

Our customer service helps you eg. with your route and timetable enquiries at tel. 0600 555 840. Cost of phone call 0,79 €/min + local network charge. Service hours on weekdays from 8.30 am to 4.30 pm. The number only works for calls inside Finland.

Feedback form & phone

Your opinion is valuable to us and helps improve our services. All customer feedback is read and processed. If you have requested a reply we will get back to you as soon as possible.

Please send your feedback or contact request here >>

If you want to give us feedback by telephone please call our feedback line at +358 75 325 5841. Cost of call 0,088 €/min + lnc. Service hours on weekdays from 8.30 am to 4.30 pm.

Online shop support

The Online shop support helps you with questions regarding the use of the online store and e-tickets at +358 75 325 5840. Cost of call 0,088 €/min. Service hours on weekdays from 8.30 am to 4.30 pm.

To help us serve you better we recommend looking up your order number and/or reference number before calling our service. The order number beginning with letters PL can be found on both your ticket and the email the ticket is attached to. If you do not have an order number we can find your order also by the reference number (beginning with 3 and containing 14 digits) that can be found in your online bank or bank statement. Unfortunately we cannot find your order using your email address.

Emergency on-call phone

The emergency on-call phone helps outside customer service hours during evenings and night time with irregularities in our operational services at +358 50 590 6994.

Please note that the emergency on-call service can only help with operational enquiries, eg. if a service has been canceled or the bus you're waiting for is more than 20 minutes late.

You can find information on lost and found goods here.