Online shop support
The Online shop support helps you with questions regarding the use of the online store and e-tickets on weekdays from 8.30 am to 4.30 pm at:
075 325 5840
Cost of call 0,088 €/min
To help us serve you better we recommend looking up your order number and/or reference number before calling our service. The order number beginning with the numbers 15 can be found on both your ticket and the email the ticket is attached to. If you do not have an order number we can find your order also by the reference number (beginning with 11) that can be found in your online bank or bank statement. Unfortunately we cannot find your order using your email address.
Outside our service hours feedback can be sent online
Our customer service is open on weekdays from 8.30 am to 4.30 pm to answer your question about our service, routes, timetables and tickets.